Ejovi Nuwere

UHaul has to be by far the worst truck rental company in the world. They must also rank in the top five companies with the countries worst customer service. Here is my brief story…

I made a reservation two weeks ago at UHaul. The reservation was confirmed and I thought that was it. Well, yesterday I call to re-confirm my reservation and I am told someone will call me back. No one does. I call a few more times that night and no one returns my call. Today I call more then 10 times throughout the day, from morning to night. Its now 8:00PM. No one returns my phone call. Customer service tells me they are not resposible for reservations. They say that they can’t do anything and that I am basicly out of luck. “Someone will call you tomorrow. ” Over the past two days I’ve been hung up on 4 times.

Was it just me? Well I decided to do some research and found out there are more then 20 sites dedicated to how bad a company UHaul is. Please never use UHaul. I’m not saying this to be vendactive but if I’d found these websites before making my reservation I would have made chosen another company. Even if it was more expensive. Now I am sitting in a apartment full of boxes with no alternatives but to wait and pray.

http://www.uhaulhell.com/
http://www.dontuseuhaul.com
http://www.uhaul-sucks.com/
http://epistolary.org/1332.html
http://www.thepeters.org/uhaul.htm
http://clanboyd.info/uhaul/index.htm
http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html
http://www.kemasa.com/insanityinc/insane0011.html
http://www.jimschrempp.com/about_me/rantsraves/uhaul.htm

Please excuse my lack of postings. Things have been very hectic. I have been preparing for VON Boston. I will of course be presenting on VoIP Security but this is also the first conference that SecurityLab will have a booth at! Its been a real experience so far.

Also, we have been really hard at work with redesigning and lauching Enterprise CSO. We are at the point of meeting with potential customers to find out exactly what they want. This too has been interesting, engineers and small businesses have a tendency of designing product features they think their customers should want and the only way to close that disconnect is by pounding the pavement and talking to customers face to face. Face to face meetings have also been very important, online virtual meetings is so dot com and counter productive for startups. You need to be able to read reactions from customers and see their concerns.

So, thats what I have been doing. Posting might be a little sporadic until after we finish the new version of the product which is set for the first week of September.

CNET.com has a interesting article on the top 10 internet booms. The interesting thing is that two of the top 10 were actually customers of mine! Having worked at a media consultancy I sure learned a lot. Like how NOT to spend money.

Thomas Friedman, one of the times most well known writers and a widely syndicated columnist wrote a glowing piece about Andrew Rasiej. Andrew also managed to raise $800,000 compared to the incumbents $1.2M. At $800K Andrew is a force with a real chance of winning and when that happens NYC politics just won’t be the same.

I’m on the road, I plan on uploading my Black Hat slides shortly.